1. General
This website is operated by thawhome. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
2. Products
All products are handcrafted using natural wood and resin. Variations in color, grain, and appearance are normal and are not considered defects.
3. Custom Orders
Most of our products are made to order. Once production has started, orders cannot be canceled, modified, or refunded.
4. Pricing and Payment
All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time. Orders may require full or partial payment before production begins.
5. Shipping
Estimated delivery times are provided for reference only. We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
6. Returns and Refunds
Due to the customized nature of our products, all sales are final unless the item arrives damaged or defective. Claims must be made within 48 hours of delivery with supporting evidence.
7. Chargebacks and Payment Disputes
By completing a purchase, you agree not to initiate any chargeback or payment dispute without first contacting us to resolve the issue. Unauthorized chargebacks may be considered a breach of these Terms, and we reserve the right to provide all necessary order, production, and delivery evidence to payment providers.
8. Order Acceptance and Cancellation Rights
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to suspected fraud, pricing errors, or issues with payment authorization.
9. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
11. Contact Information
If you have any questions about these Terms, please contact us at:
Email:Â support@thawhome.com