سياسة الخصوصية

Last updated: May 30, 2026

Thawhome operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Thawhome is powered by Shopify, which enables us to provide our services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, submit an inquiry, request a custom quote, or otherwise communicate with us.

By using or accessing our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website and services:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products viewed, products ordered, customization requests, quote requests, transaction details, delivery details, and order history.
  • Payment information: payment method, payment confirmation, transaction details, and related billing information. Payments are processed by third-party payment providers such as PayPal and Shopify payment-related services.
  • Custom quote information: dimensions, material preferences, resin color preferences, table base preferences, design requirements, uploaded images, reference materials, and other details you provide for custom-made products.
  • Account information: username, password, preferences, settings, and account activity if you create an account.
  • Communications: information you provide when contacting customer support, submitting forms, requesting quotes, or communicating with us by email or other channels.
  • Device and usage information: IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, cart activity, and interactions with our website.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, submit a quote request, create an account, contact us, or provide information through our website.
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.
  • From Shopify and other service providers that support website hosting, checkout, payments, analytics, advertising, fulfillment, and customer service.
  • From advertising, analytics, or marketing partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order fulfillment: to process orders, payments, shipping, delivery, returns, exchanges, refunds, and customer service requests.
  • Custom product services: to review quote requests, confirm customization details, prepare designs, communicate about specifications, and manufacture custom-made products.
  • Customer communication: to respond to inquiries, provide order updates, send production or shipping information, and support customer requests.
  • Website operation: to maintain, secure, personalize, and improve our website and services.
  • Marketing and advertising: to send promotional communications, show relevant advertisements, measure advertising performance, and improve marketing campaigns.
  • Security and fraud prevention: to detect, investigate, and prevent fraudulent, unauthorized, illegal, or harmful activity.
  • Legal compliance: to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights.

Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, analyze website traffic, improve user experience, and provide personalized content and advertising.

These technologies may collect information such as IP address, browser type, device information, pages visited, products viewed, cart activity, referral source, and advertising interactions.

We may use services including Shopify Analytics, Google Analytics, Meta Pixel, Microsoft Clarity, Google Ads, and other analytics or advertising providers to help us understand how visitors interact with our website and improve our services.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify: to host and operate our online store, checkout, analytics, and related services.
  • Payment providers: including PayPal and other payment processors used to complete transactions.
  • Shipping and fulfillment providers: to arrange delivery, customs processing, logistics, and order fulfillment.
  • Service providers: including providers of IT services, cloud storage, email communication, customer support, analytics, fraud prevention, and business operations.
  • Marketing and advertising partners: to provide advertising, retargeting, campaign measurement, and marketing analytics where permitted by law.
  • Legal and regulatory parties: where required to comply with law, legal process, government requests, enforce our policies, or protect our rights and safety.
  • Business transaction parties: in connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of business assets.

Relationship with Shopify

Our website is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services. Information you submit through our website may be transmitted to and shared with Shopify and third parties that may be located outside your country of residence.

To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also exercise certain privacy rights related to Shopify processing through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to access or know what personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information.
  • The right to receive a copy of your personal information.
  • The right to opt out of certain marketing communications.
  • The right to opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

You may opt out of promotional emails by using the unsubscribe link included in our emails. We may still send non-promotional messages related to your orders, account, customer service, or legal notices.

Where applicable, you may exercise rights related to data sharing or targeted advertising through:

https://thawhome.com/pages/data-sharing-opt-out

If this link is not available in your region or does not function correctly, please contact us directly at support@thawhome.com.

We may need to verify your identity before processing certain privacy requests. We will not discriminate against you for exercising your privacy rights.

International Transfers

We may transfer, store, and process your personal information outside the country where you live, including in countries where our service providers, Shopify, logistics providers, payment processors, or business partners operate.

If personal information is transferred from the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this policy, we will revise the "Last updated" date at the top of this page. Continued use of our website after updates means you acknowledge the revised Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Thawhome
Email: support@thawhome.com
Phone: +44 7871 375507

Business Address:
Room 717-1, Chuangzhi Building
No. 482 Dongman Middle Road
Sino-Singapore Tianjin Eco-City
Binhai New Area, Tianjin 300467
China